Odoo Support and ISO 9001 Quality Management

ISO 9001 Certified Software does not exist. ISO 9001 is the only certifiable standard, but the certification concerns its quality management processes and not its tools or software usage.

ISO 9001 depends on several quality management principles that include customer focus, motivation, and implication of excellent management, the process approach, and improvement methodologies. Using ISO 9001 ensures a consistent and quality product & service assurance, bringing tremendous business benefits, including profitability.

QMP1 Customer Focus

Success is achievable when a business can attract and retain customers and other interested parties. Every aspect of customer interaction is a gateway for more opportunities for customer value. Odoo provides the tools to help understand customer requirements and recommend the following:

• Use helpdesk application to open communications channels with customers and live chat application to engage customers with extensive prospects.

• Use customer rating features to measure customer satisfaction and utilize it to improve project management completions, close helpdesk tickets, or deliver orders.

• Use the field service application to deal with after-sales services efficiently. This application's key feature is to support ISO 9001 principles and help you structure your services according to customer requirements.

• Use customer rating to make continuous improvements by altering integrated failures into new checks in the worksheet.

Every customer interaction's traceability helps you properly communicate customer requirements, expectations, and benefits to your organization.

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QMP2 Leadership

The involvement of unity, purpose, direction, and engagement of people helps an organization to straighten its strategies, policies, and resources to reach its goal. Most of ISO 9001 leadership principles are supported by people running the organization and their behavior.

To support leaders with their decisions, Odoo provides a reporting and dashboard on all customer and quality-related processes. This process allows the leaders to make transparent decisions based on statistics and communicate their findings with facts.

QMP3 People Engagement

Odoo can help achieve commitment and help communicate objectives to integrate the appraisal process. Here’s how:

The empowerment of employees starts with effective communication. A chatter is embedded in all applications to makes employees of different departments work together efficiently.

Odoo appraisal works as an all-rounder assessment. It helps leaders give their subordinates constructive feedback and allows employees to express their requirements and feelings to their supervisors.

QMP5 Improvement

Improvement is vital for an organization to maintain its current performance. To change according to trends and internal conditions helps create new opportunities for the organization. Companies developing physical products are recommended to use Odoo PLM to plan, design, improve, and develop their products. Create and track your Engineering Change Orders to obtain accurate product improvement status. 

QMP6 Relationship Management

The performance of an organization is substantially dependent on customers, suppliers, and employees. Success is likely to be achieved when the organization manages relationships with interested parties and optimizes its performance impact. In this case, relationship management with the supplier and partner network is substantially important.

To efficiently exchange information with subcontractors, the document application and the portal allows the sharing of all product information with the suppliers, including plans, bills, and quality control documentation. To measure the implementation of the quality process changes agreed upon, one can always use the quality application to define control protocols at receptions.

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